Terms of service
Effective Date: December 2025
Welcome to Lumi Farm Foods ("we," "our," "us"). By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.
1. General Conditions
By using this site, you confirm that you are at least the age of majority in your province or territory of residence, and you agree not to use our products for any illegal or unauthorized purpose.
We reserve the right to refuse service to anyone, for any reason, at any time.
2. Product Information
We sell African oven-smoked catfish and related food products.
All products are handled with hygiene and care. Because smoked catfish is a food item:
Colors, sizes, and shapes may vary slightly.
All sales are subject to availability.
We reserve the right to update product details, pricing, or descriptions without prior notice.
3. Pricing & Payments
All prices listed on our website are in Canadian Dollars (CAD) unless otherwise stated.
We reserve the right to change prices at any time.
Payments must be completed at checkout using the approved payment methods on our website. Your purchase will not be processed until payment is confirmed.
4. Shipping & Delivery
We ship across Canada and offer local delivery within specified regions.
By placing an order, you agree that:
Shipping timelines are estimates and not guarantees.
Delays caused by weather, courier issues, government inspections, or customs are beyond our control.
Once items are shipped, responsibility for delivery transfers to the courier.
5. Returns, Refunds & Exchanges
Due to the nature of food products, we do NOT accept returns or exchanges.
However, if your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours with:
Order number
Photos of the product
Description of the issue
We will assess and may offer a replacement or partial refund at our discretion.
6. Wholesale Terms
Wholesale pricing is available to approved retailers only.
By purchasing wholesale, you agree:
Minimum order quantities apply
No return of goods after delivery
Payment terms must be followed as agreed
We reserve the right to refuse wholesale service if terms are not met.
7. Prohibited Uses
You are prohibited from using our site or products to:
Violate any law or regulation
Distribute harmful or misleading information
Interfere with website security or functionality
Violation may result in immediate termination of services.
8. Limitation of Liability
Lumi Farm Foods is not liable for:
Any injury or allergic reaction resulting from consumption
Damages arising from misuse of our products
Losses caused by courier delays or shipping errors
Your use of our products and website is at your own risk.
9. Privacy
Your personal information is handled according to our Privacy Policy.
We do not sell or share your data with third parties except where necessary to process your order.
10. Changes to Terms
We may update these Terms of Service at any time. Continued use of our website means you accept the updated terms.
11. Contact Information
If you have questions about these Terms, contact us at:
📧 lumifarmfoods.ca@gmail.com
📞 +1 (289) 963 4745