Shipping policy
Thank you for shopping with Lumi Farm Foods. We are committed to delivering premium African smoked catfish to your doorstep quickly, safely, and in perfect condition.
Please read our shipping policy below.
1. Order Processing Time
All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.
Once your order is prepared and packaged, you will receive a shipping confirmation email with your tracking number.
2. Shipping Methods & Delivery Time
At Lumi Farm Foods, we ensure your smoked catfish is delivered fresh, well-packaged, and in perfect condition, no matter where you are.
Canada Shipping
Standard Shipping (Canada Wide)
Delivery Time: 2–5 business days (depending on location)
Carrier: Canada Post / UPS / Purolator/ FedEx
Local Delivery (GTA – Greater Toronto Area)
Delivery within 1–2 business days.
Same-day delivery may be available depending on location and availability.
Local Pickup
Pickup is available after checkout.
You’ll receive full pickup instructions once your order is ready.
International Shipping (Worldwide)
We proudly ship worldwide to bring authentic African smoked catfish closer to you.
Delivery Time:
Estimated 5–10 business days depending on destination
Shipping Carriers:
DHL / FedEx / UPS? Canada Post (based on fastest available option)
3. Shipping Rates
Shipping costs are calculated at checkout based on:
Order weight
Delivery location
Selected shipping method
FREE shipping promotions may apply during special offers or minimum order amounts.
4. Order Tracking
Once your order ships, you will receive:
A confirmation email
A tracking number to monitor your delivery in real time
If you do not receive your tracking number within 48 hours after shipping, please contact us at lumifarmfoods.ca@gmail.com.
5. Perishable Product Handling
Our smoked catfish is:
Properly sealed
Packaged to maintain freshness
Handled with high hygiene standards
Please ensure someone is available to receive your package to prevent exposure to heat or moisture.
6. Incorrect Address / Missed Delivery
Customers are responsible for providing the correct delivery address.
If a package is returned due to:
Wrong address
Unclaimed package
Failed delivery attempts
Customers will be responsible for re-shipping fees.
Customers are responsible for any customs duties or import taxes (if applicable)
7. Damaged or Lost Packages
If your package arrives damaged, or does not arrive at all:
Damaged Packages
Please email us within 24 hours of delivery with:
Order number
Photos of the damaged product and packaging
We will review and offer:
A replacement, or
A partial refund, depending on the situation
Lost Packages
If tracking shows delivered but you did not receive it:
Contact us immediately
We will open an investigation with the carrier
8. Returns & Refunds (Food Safety Policy)
For health and safety reasons, we do NOT accept returns on smoked fish or any edible products.
However, we stand by our quality.
If you experience any issue with your order, contact us at lumifarmfoods.ca@gmail.com within 24–48 hours, and we will work to make it right.
9. Contact Us
If you have questions about your order or shipping, please reach out:
📧 Email: lumifarmfoods.ca@gmail.com
📍 Location: Mississauga, Ontario, Canada
Instagram: @lumifarmfoods